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Returns and Refunds

Returns

We guarantee our products 100%. Any defects or errors on our part will be replaced at no charge. Returns due to defects or errors on our part must be made within 14 days of receiving product. Because each order is custom made according to information you entered and selected, we cannot accept returns or exchanges for incorrect sizes, colors or designs which were incorrectly selected or entered.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sub-store1@kakatee.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sub-store1@kakatee.com and send your item to: 1300 Rosa Parks Blvd. Detroit, MI 48324

Shipping
To return your product, you should mail your product to: 2220 Meridian Blvd, Suite #GH452, Minden, NV 89423 United State

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.