Your customization will typically take 2 to 5 business days (during back-to-school and holidays, this may take longer). Shipping time is separate from production time and varies based upon your location and the shipping option you select. Shipping time begins when the carrier picks up the package from our facility in Detroit, MI and ends when it is delivered to your location.
The total time it takes for you to get your custom gear is based upon several factors including the amount of production time to customize your gear, the destination address and the shipping option you've chosen.
Calculating Shipping Fees
When you modify the number of items in your cart, the shipping fee will change accordingly. Likewise, when you modify the shipping option and speed, the shipping fee will also change
We charge a base rate for each shipment.
Email Confirmation & Tracking
We send email messages containing all your order & shipping details.
Order Confirmation:(when you place your order)
Your order confirmation will contain all your order details. If you don't receive a confirmation within 10 minutes of placing your order - or if you notice an error - be sure to contact us within 12 hours.
Shipping Confirmation:(when your order ships)
Your shipping confirmation will contain tracking information so you can follow the delivery progress of your package.
Please note the tracking information, estimated shipping times and delivery dates are determined by the carriers. Occassionally, tracking information is not available. Also, please check your email settings and spam folder so you receive your confirmations.
What if I checked my tracking information and the carrier's estimated delivery date has passed and I still don't have my order? We recommend the following steps:
- If the tracking information indicates the package is still in transit, the carrier has likely adjusted their delivery schedule, but not updated the estimated delivery date in their system.
- If the tracking information indicates the package has been delivered, check with your neighbors or family members. Packages are occasionally left with neighbors or are somewhere relatively safe such as your porch, garage, etc.
- If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable. You should contact us.
- If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable please contact us.